At Rudraa Designer Studio, we are committed to delivering your order safely and on time. Every garment is carefully inspected, packed, and shipped with the utmost care to ensure it reaches you in perfect condition.
By placing an order on https://rudraadesignerstudio.com, you agree to the terms of this Shipping Policy.
1. Domestic Shipping (Within India)
- No Free Shipping.
- No Cash on Delivery (COD) orders are processed.
- Orders are processed within 1–3 business days after payment confirmation.
- Made-to-order or customized outfits may require 7–20 business days for processing before dispatch.
- Once dispatched, delivery generally takes 3–7 business days, depending on your location and courier service.
2. International Shipping
We ship to selected international destinations.
- International shipping charges are calculated at checkout based on the destination and package weight.
- International orders must be 100% prepaid.
- Delivery timelines generally range between 7–15 business days after dispatch, subject to customs clearance and local courier services.
- Any customs duties, import taxes, or additional charges imposed by the destination country are the customer’s responsibility.
3. Order Processing
- Orders are processed on business days only (excluding Sundays and public holidays).
- During festive seasons, sales, or promotional events, processing and delivery may take slightly longer.
- If an item is temporarily unavailable, we will inform you regarding the revised dispatch timeline.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via email or SMS containing your tracking details. Tracking information may take up to 24 hours to become active.
5. Delivery Information
Please ensure that your shipping address, phone number, and email address are accurate while placing your order.
Rudraa Designer Studio shall not be responsible for delays or non-delivery caused by:
- Incorrect or incomplete shipping details
- Customer unavailability at the delivery address
- Natural disasters or severe weather conditions
- Government restrictions
- Courier service delays beyond our control
6. Multiple Shipments
If your order contains multiple products, they may be shipped separately depending on stock availability or packaging requirements. You will receive tracking information for each shipment separately.
7. Failed Delivery Attempts
Our courier partners generally make multiple delivery attempts. If delivery cannot be completed due to customer unavailability or an incorrect address, the package may be returned to us.
In such cases, additional shipping charges may apply for re-dispatch.
8. Shipping Delays
While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to circumstances beyond our control, including:
- Adverse weather
- Public holidays
- Transportation disruptions
- High order volumes
- Customs clearance (for international orders)
We appreciate your patience in such situations.
9. Damaged Packages
If your package appears damaged during delivery:
- Do not accept the package if it appears tampered with or severely damaged.
- If accepted, please contact us within 48 hours of delivery.
- Share your Order ID along with clear photographs and an unboxing video to help us investigate the issue.
10. Order Changes
If you need to modify your shipping address or contact details, please contact us immediately after placing your order.
Once an order has been processed or dispatched, changes may not be possible.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Rudraa Designer Studio
Email: sales@rudraadesignerstudio.com
Phone: +91 8700067203
Website: https://rudraadesignerstudio.com