At Rudraa Designer Studio, we are committed to providing premium-quality ethnic wear and a seamless shopping experience. Every garment is carefully crafted and inspected before dispatch. Please read our Returns & Exchange Policy before placing your order.

By placing an order with us, you agree to the terms outlined below.

1. Return & Exchange Eligibility

We accept return or exchange requests only under the following circumstances:

• • You have received a damaged or defective product. 
  • You have received an incorrect item. 

• You require a size exchange (subject to Error in noting while placing the order). 

• The request is made within 48 hours of receiving the order. 

Products returned after this period will not be eligible for return or exchange.

2. Conditions for Return or Exchange

To qualify for a return or exchange, the product must:

• Be unused, unworn, and unwashed. 
• Have all original tags and labels attached. 
• Be returned in its original packaging. 
• Be free from stains, perfume, makeup marks, or any alterations. 
• Be accompanied by the original invoice or order confirmation. 

All returned items undergo a quality inspection before approval.

3. Non-Returnable Products

The following items are not eligible for return or exchange:

• Customized or made-to-order outfits. 
• Altered garments. 
• Sale, clearance, or promotional items. 
• Accessories, jewellery, belts, dupattas sold separately, and gift cards. 
• Products damaged due to improper use or handling by the customer. 

4. Size Exchange

If you need a different size:

• Request an exchange within 48 hours of delivery [Additional Cost May Apply]
• Exchanges are subject to stock availability and time. 
• Only one size exchange is allowed per order [Additional Cost May Apply]
• If the requested size is unavailable, we may offer store credit or an alternative product of the same value. 

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

1. Contact us within 48 hours of delivery. 
2. Share your Order ID along with clear photos or an unboxing video showing the issue. 
3. Our team will review your request and respond within 2–3 business days. 

If approved, we will arrange a replacement or provide store credit, depending on product availability.

6. Refund Policy

Refunds are issued only if:

• The ordered product is unavailable after payment. 
• A replacement cannot be provided for an approved return. 
• Your cancellation request is accepted before order processing. 

Approved refunds will be processed within 5–7 business days through the original payment method or as store credit, depending on the nature of the request.

Shipping charges, taxes, and convenience fees (if applicable) are non-refundable unless the error occurred on our part.

7. Order Cancellation

• Orders may be cancelled only before they are processed. 
• Once an order has been shipped, it cannot be cancelled. 
• Refunds for approved cancellations will be processed within 5–7 business days. 

8. Shipping Charges for Returns & Exchanges

• If the return is due to our error (wrong or damaged product), return shipping will be arranged by us wherever possible. 
• For size exchanges or customer preference changes, shipping costs for sending and returning the product may be borne by the customer. 

9. Quality Inspection

Every returned product is inspected upon arrival.

If the item does not meet our return conditions, the request may be declined, and the product will be shipped back to the customer.

10. Color & Handcrafted Variations

We make every effort to display product colors accurately. However, slight variations may occur due to screen settings, photography, lighting, or the handcrafted nature of certain garments. These minor differences are not considered manufacturing defects.

11. Store Credit

Where applicable, store credit may be issued instead of a refund.

• Store credit is non-transferable. 
• It can be used for future purchases. 
• Store credit is valid for 12 months from the date of issue. 

12. Contact Us

For any return, exchange, or cancellation request, please contact our support team:

Email: sales@rudraadesignerstudio.com

Phone: +91 8700067203

Website: https://rudraadesignerstudio.com